Digital Transformation of Croatian Pension Insurance Institute

The concept of digital transformation does not only include digitalization of the existing business model, but also necesarily includes many other activities such as integration and optimization of IT system, strengthening of digital competence of employees and development of a new digital business model to safeguard a high quality digital transformation. Digital transformation of Croatian Pension Insurance Institute (Croatian acronym: HZMO, hereafter HZMO) in present article is considered as a part of digitalization of public administration in Croatia, which still has room for advance. By modernization carried out so far together with the Strategy for information and communication technologies of HZMO from 2017, projects were implemented that advanced and digitalized business processes. The present paper will review the course of change and results of the digital transformation of HZMO with an emphasis on the adopted development strategy.