Analyzing Transportation issues around Schools in Beijing: A Study Based on ‘12345’

Our research focuses on the recorded data related to traffic issues around schools in the “12345” citizen service hotline of Beijing. Utilizing the Biterm Topic Model (BTM) analysis method, we conduct text mining on citizen complaints to identify six major complaint topics. The findings affirm the effectiveness of citizen complaints in identifying traffic issues around schools. Furthermore, corresponding governance measures are proposed. This study provides valuable insights and recommendations for the governance of transportation around schools in Beijing, with a focus on improving the well-being of the citizens.