A System Engineering Investigation for Product-Service System Realization of Heat Pumps in Kazakhstan

Despite the ground source heat pump systems (GSHP) are claimed to be clean, dependable, and economical means of heating, several factors prevent it from penetrating in Kazakhstan. The aim of the research is to conduct a system engineering investigation on the utilization of GSHP as a Product-Service System (PSS) in Kazakhstan. The require-ments and concerns have been gathered using extended inter-views with the system users. Quality Function Deployment (QFD) has been utilized to derive technical requirements of the potential system. The resulting model was evaluated for feasibility in a rough order of magnitude level. The feasibility study discovered two major challenges with the proposed PSS model: the service is unaffordable in Kazakhstan, and the IRR of the PSS is insufficient. As a result, it was revealed that for successfully introducing those systems both service providers and customers should be supported by the govern-ment financially and legislatively.