Analysis of Employee Attendance Mobile Application Problems Based on User Reviews: A Case Study

E-government is a government administration that utilizes information and communication technology to provide services to its users. Civil Servants who are one of the E-government users are obliged to be an example in the implementation and use of its. One application of E-government for civil servants is a mobile presence application called Face Biometric Location Authentication (FABIOLA). It is used by employees of Agency for the Assessment and Application of Technology. The application had been downloaded more than 5000 times with a 4-star rating on Google Playstore. Although it has received a fairly good rating, this cannot be used as a reference because there are still many negative reviews. To identify the problem, a text mining methodology and association rules are used. From the results of text mining analysis, several aspects of problems related to applications are aplikasi, foto, gagal, android, and absen. From these 5 aspects, association rules were carried out to facilitate fishbone analysis. From the results of the fishbone analysis, several solutions to the problem are proposed: application reengineering, the use of a stable internet connection, following the appropriate usage steps, and fulfilling the application preinstallation requirements.