Towards Multi-Perspective Consulting in times of Disruption

Although the strategic importance of identifying, understanding and mitigating risks are known, many organisations fail to thoroughly put it in practice. However, living in a vulnerable, uncertain, complex and ambiguous world where many risks cannot be forecasted is no valid excuse to ignore risk management altogether. A McKinsey study found that many organizations agree as senior executives aim to adopt pro-active risk management. To make that possible we propose a multi-perspective approach to consulting that addresses why and where to look, what to analyze, and how to analyze it and derives suitable mitigation strategies. We introduce the multi-perspective consulting in the context of analyzing sustainability risks. The approach guides users from trend to risk identification, then towards derived (sustainability) goals and mitigation strategies and their implementation. We propose an according IT-tool support for this process, in order to provide consultants with additional features to better guide, consult and customize the approach to their clients' needs. The smart process design in the DIME low-code modelling development environment is envisioned to enable consultants to define, design and customize the process, the (multi-) perspectives of interest and the methods of use with their clients.