Crowdsourced data to improve municipalities governance: Sesimbra’s case : Defining, reporting, and analyzing KPI’s for citizen reported occurrences

The increasing migration towards metropolitan areas, contributed to the necessity to efficiently manage the available resources for the population. Traditional Smart Cities focus mostly on tackling this challenge, however new approaches are starting to gain more traction within governments. Scholar theory indicates that citizens ought to be placed in the focus center of the cities of the future, becoming the main source of the decisionmaking process for governments all over the world. Technology advancement and new applications that foster citizen engagement and collective intelligence appear, generating large volumes of data. Analyzing and reporting this data is argued to be the path to bring smart cities to life.