A method for creating a combination flow to understand the ERP system with IT system and business perspectives

The Enterprise Resource Planning (ERP) system is the most important information technology system supporting, effectively and efficiently, the operation of an organization. If user training is insufficient, it is difficult for users to utilize the ERP system in full capacity. Therefore, the aim of this study is to propose a method for creating a combination flow to understand the ERP system with both IT system and business perspectives in training contents and manuals at the ERP implementation phase. For the evaluation of this study, we applied the method to an actual ERP implementation project and conducted an interview survey to the person in charge of the project. We suggest that the proposed method is effective after evaluating the results of this study against the four points of ERP training.