Satisfaction Survey of e-Learning Educational Programs Graduates as a Tool for Educational Process Quality Improvement and University Community Formation

The article is devoted to the conduct and analysis of the results of the satisfaction survey of graduates of online educational programs. Monitoring the satisfaction of consumers of educational services makes it possible to improve the educational process and ensure effective interaction of all parties interested in higher and additional professional education. Based on the hypothesis of creating a club of alumni, a questionnaire was drawn up for a survey of former students of the institute who graduated from programs of higher and additional education using online technologies. An analysis of the respondents' answers was carried out and recommendations were made for organizing long-term work with graduates. The results of the survey demonstrate the positive attitude of graduates to the university community creation and the identification of the need for interaction, even taking into account the electronic form of education.