An Empirical Study on The Perceived Usefulness of E-Wallet as Mobile Payment

The purpose of this study is to examine the relationship of perceived responsiveness, perceived smartness, and perceived mobility to perceived usefulness. The research was conducted with the research object of mobile payment e-wallet users in Bandung (Indonesia) as many as 200 respondents. The research method used is a quantitative survey with a predetermined answer questionnaire. Data from respondents was processed through SmartPLS to find a research model by testing research hypotheses. The results of the study conveyed that there was a positive relationship between perceived smartness and perceived mobility to perceived usefulness. Meanwhile, there is no significant relationship between perceived responsiveness and perceived usefulness. This study finds an antecedent model of perceived usefulness through the support of smartness and mobility which are considered by consumers of mobile payment e-wallets. The findings in this study are useful for e-wallet service provider companies in Indonesia regarding consumer behavior in mobile payment e-wallets which are studied from perceived usefulness.