Scrum Method in Help-desk Ticketing and Project Management System

Trust, convenience, and user satisfaction are important for service providers or services. Especially in the field of technology, application service providers are very concerned about these three things for their users. Especially when there is a problem with the application, users will need communication with the provider, response and fast resolution of the problem. Application development is also an important factor for providers to improve services to users. PT. Ihsan Solusi Informatika is a company in the field of technology as a provider of banking system services and sharia-based savings and loan cooperatives. Of course, expect good service for users. Reporting management and problem solving as well as project management or system development are needed to improve services. This researcher aims to build a helpdesk ticketing and project management application using the web-based scrum method. The application is built with HTML, Javascript and Python programming languages. Application testing uses the black-box testing method to show the application is running as needed. The results of the study show that the application built is beneficial for users and of course for service providers to improve services with well-documented reporting and are immediately accepted by all service provider members so that it has an impact on the efficiency of internal performance. This application provides information about reporting problems reported by users, and there is a comment feature for communication between users and service providers.