Categorization of User Experience and Usability Issues (UXUIs) and their Prioritization w.r.t Categorization for Improving the UXU of Interactive System (IS)

Software user experience (UX) and usability (UXU) plays a vital role in the quality users perceived. The existence of user experience and usability issues (UXUIs) affects the software quality perceived by users. A variety of classification of UXUIs for improving the UXU of IS indicates that there is still no consensus in the respected area. The purpose of this paper is to present the findings of a literature review, with the aim of demonstrating all relevant UXUIs classification that have been introduced so far. This comprehensive view, represented by a knowledge map with time-frame, on the one hand, provides an in-depth understanding of the observed evolution and, on the other, serves as a guide for researchers, experts, and interactive application designers and developers as they work toward designing, developing, and evaluating interactive systems (IS) and its associated interfaces. This, in turn, may assist with sustained engagement among users.