Managing Accessible Tourist Services in a Social Manner

The demand for accessible tourism is growing, thus the tourism industry has recently stepped up its efforts to guarantee opportunities and services also to tourists with disabilities. The Social IoT (SIoT) paradigm can extend the advantages to contextualize heterogeneous objects in a social structure that includes also services, in order to accomplish an extended applicability in social strategy for sustainable tourist services. This paper proposes a SIoT-based system developed to provide dedicated services to tourists with disabilities, facilitating and improving their travel experience. The proposed system can also allow tourist facilities and structures such as airports, train stations, museums, etc., to guarantee suitable accessibility providing dedicated itineraries or simply establishing a direct relationship with users with disabilities.