The Relationship between Students' Evaluation of Teachers' Performance Quality and Students' Satisfaction with Online Live Model of Teaching

This study aims at determining the impact of students' satisfaction with teachers' and assistants' overall teaching performance on students' satisfaction with the online live model of teaching during the COVID-19 pandemic in a private Algebra University College in Croatia. Student satisfaction is one of the most important, but also critical, objectives in higher education institutions. Institutions that fail to attain student satisfaction risk their reputation, reduced recruitment of new students, and negative effect on existing students' academic performance. For the purposes of this study, a quantitative method was used in examining the hypothesis. A survey questionnaire was used for data collection. 1029 students of undergraduate and graduate study programs at the Algebra University College participated in this study, and 4348 fully completed questionnaires concerning 111 courses were processed. The defined main objectives are students' satisfaction with teachers' overall teaching performance, students' satisfaction with the online live model of teaching during the COVID-19 pandemic, and students' expectations that in such a model of teaching they will succeed in achieving the set learning outcomes. The findings show the existence of relationships between students' evaluation of teachers' and assistants' performance quality and students' satisfaction with the online live model of teaching.