I. Introduction
Outage frequency and duration impact system reliability and customer satisfaction. With regards to outages, customers are most concerned about the duration of outages [1]. A major priority of utilities is to reduce the amount of time that customers are left without power. The impact of outages on customers can range from inconvenience and stress (for residential customers) to loss of revenue and man-hours (for commercial and industrial customers). The study in [2], which was conducted in 2015, estimates that the average cost per event for a momentary outage in the United States ranges from around 3.9 for residential customers to as high as 12,952 for medium and large commercial and industrial customers. Results from the same study show that the average cost per event rises as the outage duration increases. Hence, there is a need to study factors that significantly impact the duration of an outage.