Analysis and Design of Policy and Standard Operating Procedure (SOP) for Information Technology in the Communication and Information Services Department

SOP as quality standards to perform the process of the instruction and executing tasks and activities are important for an organization. The communication and information services in West Java Province has developed a service known as Management of West Java province domain emails. SOP for service provided is to support the procedures needed for the continuity of service provided needed for the continuity of service. This research uses an observation and interview as a method to collect data. SOP will divide into 5 categories by the answer of a data interview that has been collected. This paper tries to explain what are necessary and which type of work needs to be done for writing SOPs for service provided in the communication and information services of West Java Province.

I. Introduction

An organization must create a culture first which is performing drawing instructions from documenting repeated activities and as written instructions or identifying activities and responsibilities the answer required to achieve uniformity of performance are known as Standard Operating Procedures (SOP) [1] . Organization needs SOP because it is used to minimize the occurrence of work process errors and this system functions as a reference and can smooth business flow between employees, work units, and related parties in a business as a legal basis if deviations occur [2] . It is a formal guide document that explains how individuals or organizations perform the process and contains step-by-step details instructions for consistently executing tasks and activities [3] . Providing communication and information services for the public is important in efforts to educate the community. West Java government has a website called jabarprov.go.id which is a site related to information in West Java province. This site has service provided of Communication and information service in West Java which has the task of coordinating and implementing public relations management and management within the ministry by applicable laws and regulations. But the task will not run properly when there are no established policies and procedures. The communication and information service are required SOP to maintain existing processes.