Information Systems and Technologies in Quality Management

The key task of the organization's top management is the ability to make adequate and timely management decisions based on the analysis of information about changes in external and internal factors of the organization's environment (context). Management decisions are made by management based on the development of programs to mitigate significant risks and use existing opportunities for business development. All actions of the organization's owners and managers must be aimed at meeting these conditions. The speed of decision-making, the speed of reaction to changing market requirements, the development of an innovative product, and finally, the speed of fulfilling contractual obligations determine the main goal-to increase the competitiveness of the organization. To achieve this goal, it is necessary to solve problems related to the rational organization of information flows of the quality management system and the processing of all information relevant to the context of the organization. Solving these tasks is necessary to achieve effective management. Moreover, it is obvious that the solution of the first task is aimed at solving the second, and here it is necessary to note the predominant role of information systems and technologies that must be integrated into the quality management system (QMS) of the organization.