Approaches and Problems to Assessing Readiness for the Implementation of Modern Digital Technologies in a Quality Management System

Implementing digital transformation in an enterprise is a complex process. The basis for forming recommendations on digital transformation and increasing enterprise readiness for digitalization is an approach that involves the identification of three enlarged stages, each of which determines the answer to one key question: stage No. 1 - why to transform; stage number 2 - what to transform; stage number 3 - how to transform. This article analyzes the main problems that companies and their quality management systems face in the process of introducing modern digital technologies, as well as tools for preliminary diagnostics of the company's readiness for such transformations. A comparative analysis of the models for its assessment was carried out, according to the results of which five integrated assessment areas were identified: strategy and business model, consumers, organizational culture and personnel, operational processes and information technologies.