Airport check-in process: proposal of a methodological framework for a generic model: A case study of the Mohammed V International Airport of Casablanca

Check-in is one of the most important formalities of the passenger's airport flow; it is the first step of travel and one of the airport activities suffering from more congestion. Therefore, it is pushing all airport managers continuously to develop a solution to this problematic. This article aims to give a generic model to this sub-process to better understand it through a generic knowledge model. The case study was conducted on the Casablanca Mohammed V International Airport CMIA. The originality of this work lies in its use of the ASDI (Analyze, Specification, Design and Implementation), a methodological framework, commonly used in hospital logistics, and for the first time in the airport field. This framework is based on building dynamic and static modeling of the check-in subsystem and its decomposition into three subsystems (logical, physical and decision-making). The result model can be generalized and reused, on other terminals, other airport activities or even other international airports.