Reducing the Number of Incidents in Converged IT Infrastructure Using Correlation Approach

The operational staff in IT is obliged to comply with the requirements for digital business transformation, which should change the traditional IT management techniques. In the spirit of these changes, a fundamental requirement is the collection and analysis of data on IT infrastructure. The use of the correlation approach to analyses the data collected, detect anomalies, and determine causality are key to reducing the number of incidents in the IT infrastructure. This paper discusses a correlation approach to identifying indirect relationships between different types of incidents in the CI. In this work, the emphasis is on discussing the Artificial intelligence for IT operations (AIOps) which explains the model adjustment needed to handle digital changes in IT operations.