Modelling the Functioning of Infocommunication System

The article presents a two-level algorithm for call processing inside telecommunication system. The algorithm is based on data from a monitoring system. Features of system functioning takes into account the vectorization of calls and based on dynamic routing method. The algorithm considers the main technological processes of call service. A mathematical model is developed for telecommunication systems with two levels of call processing. Few formulas are obtained to evaluate performance guidelines in terms of customers and managers. The article aims to introduce such parameters as degree of service satisfaction, intensity of call service, post processing time of a call. Analytical dependencies between statistics information and key performance indicators inside system are presented. The article shows in graphic form dependency of post processing call time and probability of loss calls.