Robotic Process Automation: An Overview and Comparison to Other Technology in Industry 4.0

Robotic Process Automation (RPA) is an office automation solution that has grown rapidly in recent years. RPA is not a physical robot, it is a software that act like human in interacting with computer. The Activities such as reading emails, opening attachments, entering data, making reports and others, is done fast, accurate and reliable. RPA has three different types; attended mode, unattended mode and hybrid, which can be used for various processes in many departments such as; purchasing, production, human resources, sales and marketing. RPA brings benefits for companies, customers and employees. However, the limitations of RPA are still a challenge that must be overcome by software developers and other service provider. Compare to other technology (PPS, Digital Twin, AR and VR), RPA provides highest efficiency in personnel cost and it requires lowest investment cost. RPA is relatively easy to adapted and integrated into process and system in the company, so the development time of RPA is shorter than other technology.