An Intelligent Spatial-Based Queue Management System

Queuing for a long time to be served is an issue facing almost everyone in daily basis in many places such as hospitals, banks and restaurants. Most people get frustrated because their valuable time being wasted in waiting to be served. Moreover, service agents feel stress which may result in poor service. The goal of this paper is to suggest an intelligent system, to manage effectively queuing of customers until getting the service. The suggested solution provides A mobile application that managing the client requests as well as a web-based application to manages queues in the service organization. The system utilized a spatial information and Global Positioning System (GPS) features to manage the queuing of each customer in real-time.