A Review on Monolingual and Cross lingual FAQ Retrieval System

With the growth of movable communication, cell phones have become the most widely used device for communication. Even mobile users are increasing at an amazing rate. Short messaging service is the most convenient way to give access to information to the community over the world. Different automated FAQ retrieval systems are developed in which the SMS query is given by the user and the result is retrieved from the database of FAQs. FAQ database consists of questions and answers already designed by the experts. SMS query is matched from the set of questions from the database, and the question with the highest score is selected. This paper reviews various approaches for FAQ retrieval based on SMS. A review is provided on monolingual and cross-lingual FAQ retrieval and performance for various approaches and are compared.