Digital Governments of Developed Nations and Saudi Arabia: A Comparative Study

Digital government services differ from different countries due to different cultures, bureaucracies, financial strength, available infrastructure, literacy levels, among other things. All nations globally, both developed and developing states are looking for new ways to adopt and integrate digital technology in offering government services to its citizens. Although developing countries like Saudi Arabia face a myriad of challenges in the implementation of digital government services, notable progress has been made. This paper presents a comparative study of digital government services in developed countries and Saudi Arabia. To make this comparison, a citizen satisfaction survey (CSS), service maturity (SM), and citizen service delivery experience (CSDE) results will be presented. For this paper, a comparative study on digital government services in developed countries like the United Kingdom, the United States and Norway, and Saudi Arabia has been presented.