A Review of Success/Failure Factors Influencing Healthcare Personnel for Telerehabilitation

Telerehabilitation or known as TeleRehab offers better cost-effectiveness in healthcare service delivery over distance for patients with disabilities. Most of the TeleRehab studies focused on its benefits, applications, and methods in delivering services. However, there is still a limited number of studies discussing the significance of success/failure factors that influence the healthcare personnel for TeleRehab. The identification of these factors that affect TeleRehab may avert project failure. A systematic review was conducted from five digital databases including ScienceDirect, Scopus, IEEE, Springer, and PubMed. The manual type of searching also conducted. There are 1283 of total potential papers were identified. 735 papers have gone through the inclusive and exclusive criteria, and quality assessment process which leaves 12 papers for further review. The result shows that there are three success factors and nine failure factors that can be considered as important. The success factors include satisfaction and willingness, cost/ financial benefits, and e-healthcare knowledge. The failure factors include resistance to change, lack of knowledge, financial limitation, lack of awareness, less use of hardware and software, lack of skill optimizing, connectivity issues, less involvement in planning, and less of training. This review provides a synthesis of the literature of success/failure factors among healthcare personnel for TeleRehab.