Characterizing Cloud-to-User Latency as Perceived by AWS and Azure Users Spread over the Globe

With the growing adoption of cloud infrastructures to deliver a variety of IT services, monitoring cloud network performance has become crucial. However, cloud providers only disclose qualitative info about network performance, at most. This hinders efficient cloud adoption, resulting in no performance guarantees, uncertainties about the behavior of hosted services, and sub-optimal deployment choices. In this work, we focus on cloud-to-user latency, i.e. the latency of network paths interconnecting datacenters to worldwide-spread cloud users accessing their services. In detail, we performed a 14-day measurement campaign from 25 vantage points deployed via Planetlab infrastructure (emulating spatially- spread users) and considering services running in distinct locations on the infrastructures of the two most popular public-cloud providers, namely Amazon Web Services and Microsoft Azure. Our experimentation allows to provide an in-depth performance characterization (based on multiple probing methods and fine-grained sampling rate) of such networks as perceived by users spread worldwide. Results show the presence of both spatial and temporal latency trends. Finally, by evaluating the advantages of multi- cloud deployments, our results also provide useful guidelines to cloud customers.