Continuous Quality Improvement: The Relationship Between Order Dispatches, Ergonomics & the Design Layout

The South African manufacturing and logistics industry is one main economic growth driver in the country. The sector contributes to the employment of most semi-skilled and unskilled workers. This research paper addressed the inaccurate order despatches to customers that is influenced by the design layout, ergonomics involved, and the quality standard facilitating the process. The study applied an interpretive approach through a combination of qualitative and quantitative research methods, carried in out as a single with dual warehouse case studies. The study made recommendations from the research findings. The South African manufacturing and logistics industry needs to address the quality continuous improvement challenges to reduce inaccurate order despatches to customers and increase productivity.