Health Counseling by Robots: Modalities for Breastfeeding Promotion

Conversational humanoid robots are being increasingly used for health education and counseling. Prior research provides mixed indications regarding the best modalities to use for these systems, including user inputs spanning completely constrained multiple choice options vs. unconstrained speech, and embodiments of humanoid robots vs. virtual agents, especially for potentially sensitive health topics such as breastfeeding. We report results from an experiment comparing five different interface modalities, finding that all result in significant increases in user knowledge and intent to adhere to recommendations, with few differences among them. Users are equally satisfied with constrained (multiple choice) touch screen input and unconstrained speech input, but are relatively unsatisfied with constrained speech input. Women find conversational robots are an effective, safe, and non-judgmental medium for obtaining information about breastfeeding.