Sentiment Analysis on Top Five Cloud Service Providers in the Market

A wide range of data is available from social networking sites. The collected data can be used to extract the opinion of the users on products, services or policies. In the Cloud Market, there are number of Cloud Service Providers who offer different kinds of services. It could be difficult for the Cloud Customer to decide the best provider. In this paper, we extracted the Cloud customers' opinion on the services provided by the cloud using Twitter. On this extracted data, Naive Bayes algorithm is applied to evaluate the polarity of the Cloud Service Provider. We applied this work on top Five Cloud Service providers in the market namely Amazon, Microsoft Azure, Sales force, IBM Cloud and Google cloud platform. As a result, Microsoft got more positivity than other providers.