I. Introduction
On-line help desk for college departmental activities refers to the varied computer machinery and software used to digitally create, collect, store, manipulate, and transfer the information needed for accomplishing basic tasks in a college department. This includes storage of information, transfer of the digital data and management of data. These are the basic activities of an on-line help desk system. Online help desk helps in optimizing or automating existing department procedures. Advantages of this are, it can get tasks accomplished much quicker, it eliminates the need for a large man power, less storage space is required to store data and multiple people can access and update data simultaneously.