Research on SaaS Oriented Business Process Customization Method

With the rapid development of internet and software technology, SaaS model has become the wise choice of more and more enterprises. As an on-demand software, how to adaptively configure the SaaS model according to the customized business processes becomes an important issue for both industrial and academics. To address this issue, this paper proposes a layer based configuration architecture. In the proposed architecture, a business process is logically divided into three layers: business layer, service layer, and data layer. According to the characteristics of each layer, we propose different configuration strategies which are effectively and independently conducted. Thus, the configuration architecture can be flexibly and conveniently applied in SaaS application model to meet the customized requirements of tenants.

I. Introduction

Nowadays, the research on the customization for SaaS personalized business is still based on pre-analysis, which means personalized business customization is realized by changeable elements analysis and then customize these configurations. Because the changes of business are unpredictable and these problems are very difficult to deal with this method. Therefore, these changeable elements should be reanalyzed and remodeled according to the new business requirements. As a result, the complexity of development is increased and the development efficiency is decreased.