Applying balanced scorecard for quality assurance in educational management: A case study of a research group in a university

Quality assurance (QA) in education of university management is one of the main concerns for every university in Thailand. The royal Thai government (RTG) has assigned the Office of the Higher Education Commission (OHEC) to regulate the OHEC QA standard and has used it for controlling the educational quality of each school in universities working under its control. Therefore, every university in Thailand has put substantial energies into the performance assessment improvement responsibilities. The case study is a research group working under the school of a university controlled by the RTG. This paper aims to create a framework for the case study by applying the BSC in order to improve the performance of the OHEC QA standard in element number 4, “research”, indicator number 3, “research or creative artworks subsidy or funding per number of full-time lecturers and researchers”. It demonstrates the approach in which the managerial tool initially implemented for improvement in the corporation sector facilitates educational management.