Understanding the relationships between performance metrics and QoE for Over-The-Top video

In this paper, we study the relationships between Quality of Service (QoS) and Quality of Experience (QoE) in a session-based Over-The-Top (OTT) video service. A number of Performance Metrics (PMs) with and without the existence of failures during a video are examined. As QoE factors, Technical Quality (TQ) and Acceptability are used. We analyze the correlation between QoS performance metrics and QoE factors, and find new PMs should be employed because failures are included in QoE evaluation. We also summarize the relationships between QoS metrics and QoE factors through machine learning approaches. Using decision tree, we have a general idea about the relationships between PMs and QoE factors. We also understand the impact caused by failures and the value of rating scales.