A BPK-CRIO Methodology for the Design and Implementation of a Multi-agent Based Business Process Monitoring System

With the development of information technologies and the furious market competitions, enterprises are facing an increasingly competitive market place. In this environment, the successes of enterprises depend critically on the quality and efficiency of their product business processes. Hence, an increasing number of enterprises has applied information technologies to help them understanding, modeling and monitoring their business processes. This paper presents a BPK-CRIO methodology for guiding the design of a multi-agent based business process monitoring system. The first procedure of the methodology is conceptualizing business processes with an organizational enterprise ontology, K-CRIO. The result of conceptualization indicates the design of organization structures, agent/roles and interactions of MAS in the second procedure of the methodology. Finally, this paper provides a related case study of the Scrum process monitoring system that is a system for modeling and monitoring the Scrum Software Development Process. It has been designed and implemented according to the proposed methodology.