Analysis of the Characteristics of High-Quality Live Streaming Teaching Platforms Based on Students' Real Learning Experiences

Currently, there is a significant issue of functional homogenization among various live streaming teaching platforms. The focus on learner experience is fundamental to the construction of high-quality live streaming teaching platforms. This study employed a mixed-methods approach that combined qualitative and quantitative research methods. Mainly focused on learners' learning experiences in various live teaching platforms, structured surveys were conducted with 70 university students. The study aimed to understand the preference of learners who had deep experiences in various live teaching platforms towards different platforms and to break through the limitations of comparing platforms solely based on availability of functionalities. Taking user experience as a starting point and adopting a higher-level perspective, this study identified five core dimensions of well-experienced live streaming teaching platforms: usability, interactivity, engagement, supportiveness, and sense of respect. Starting from user experience, five core feature dimensions of a high-quality live teaching platform were identified: usability, interactivity, engagement, support, and respect. The specific functional design of a live teaching platform with a good experience under each feature dimension was clarified, and the quantitative reference points were made clear to indicate the level of attention that learners had towards different features. This research aimed to assist live streaming teaching platforms in optimizing and updating their architecture from a user experience standpoint offering support for innovative design and promoting the high-quality and efficient development of live streaming education.

I. Literature Review

Online teaching platforms have generally been described from three main aspects: hardware conditions (based on internet environment), core functionalities (support for remote teaching and learning), and presentation format (software systems). An online teaching platform is a comprehensive software system based on network architecture. Furthermore, online teaching platforms can be categorized into different types based on their functional emphasis. Chen Jingya, for instance, proposed three types: integrated online teaching platforms, network livestreaming teaching platforms, and post-tutoring online assessment tools[3]. A live streaming teaching platform is the intersection of online teaching platforms and live streaming platforms. The category of online teaching platforms includes the type of live streaming teaching platforms. Live streaming teaching platforms encompass all attributes of online teaching platforms and emphasizes live streaming functionality and synchronous interaction. Live streaming platforms, in turn, includes the type of live streaming teaching platforms. In comparison to general live streaming platforms, live streaming teaching platforms place a stronger emphasis on educational attributes. Their core function is to support remote synchronous teaching and learning with a greater emphasis on rules and order. This distinguishes them from entertainment and commercially oriented platforms like TikTok and Douyin. The user experience defined in this paper refers to the “perceptions and reactions of users throughout the entire process of using a live streaming teaching platform.” This includes all users' emotions, beliefs, preferences, perceptions, physical and psychological reactions, and behaviors that occur before, during, and after usage[4]. The core of user experience is UCD, which stands for “User-Centered Design.”