Business Sub-Process Analysis and Redesign of Counceling Week (Pekan Konseling) at Career Center Services using Business Process Improvement (BPI)

In the digital age, institutions face numerous challenges in conducting their business processes due to rapid technological advancements and increasing complexity. To ensure the quality of these processes, institutions can implement business process management, which encompasses all stages of the process life cycle. However, limitations still exist in terms of complexity, maintenance, and automation. Business process management aims to manage, support, and analyze operations from a high-level managerial perspective. This study examines the business process analysis of Universitas Islam Negeri Syarif Hidayatullah Jakarta Career Center’s sub-processes, specifically career guidance and counseling services (Pekan Konseling), using the Business Process Improvement method. The analysis provides recommendations for modeling current (As-Is) and future (ToBe) business processes and redesign current processes, with a focus on the need for automation using a system or platform for Counseling Week activities.