Usability Evaluation of Virtual Communication Tools Using UX/UI Design and ML Techniques

This paper examines how a User Interface (UI) and User Experience (UX) design for e-learning tools can be designed in a way that can be fully effective for achieving educational outcomes. In order to find out the importance of UI/UX design, a quick survey was conducted using Google Forms about user experience of UI of communications tools in terms of audio, video clarity, screen sharing, messaging chat, number of maximum participants, and network adaptability etc. The survey shows that most of the respondents are male and mean (SD) age 21 years. Zoom app is their most preferred tool. In this study, we give a number of user studies that may be used to evaluate UI and UX and examine usability as well as utility. Additionally, applying ML techniques on curated datasets to find the best UI design of video conferencing communication tools for the learners. The experimental result depicts that XGB outperforms better than other classifiers with 93.13% accuracy, 91.28% precision, 96.14% recall and 93.65% f1-score for zoom.