User Experience Analysis of E-Procurement Applications in Energy Sector Companies Using User Experience Questionnaire and Usability Testing Methods

To support Good Corporate Governance, energy sector companies must use a centralized portal to procure goods and services. However, the E-Procurement application at energy sector companies has never been analyzed. UX will cause the quality and performance of the application to be unknown, as well as the level of satisfaction for users. The objective of the research is to analyze E-Procurement applications in energy sector companies using user experience questionnaires and usability testing methods. This study uses the UEQ and Usability Testing methods to evaluate procurement applications implemented by energy sector companies. The results showed an efficiency of 77%, an error rate of 67% and a satisfaction level of 73%. Improvements are needed, especially in the display of goods and services providers on the application’s start page, navigation of the document upload process, and more explicit system error notifications. This research provides important insights for energy sector companies about the importance of UX principles in procurement applications and scientific contributions in evaluating the usefulness of applications in the energy sector. The academic contribution to expanding the body of knowledge and literature of usability testing methodologies that employ the UEQ and Usability Testing approaches, and the practical contribution is the reference for future e-procurement applications.