User Experience Analysis of The Attendance Module in E-Kemenkeu Application Using Design Thinking Method

The Attendance Module, a part of the e-Kemenkeu application developed by Pusintek, has been used by Ministry of Finance employees since 2020 to facilitate attendance recording during the Covid-19 pandemic. User satisfaction was evaluated through an online questionnaire and interviews conducted from November 15 to December 12,2021, with a total of 10,580 respondents. The user satisfaction index was reported as 4.32 out of 5, while the user’s expectation index was 4.68 out of 5. These results indicate the need for improvements in the e-Kemenkeu application, including its interface design. Based on the survey findings, reengineering and rebranding efforts were undertaken to transform the e-Kemenkeu application into the Satu Kemenkeu application. This study utilized a design thinking method with a human-centered approach, involving employees of the Ministry of Finance. The design thinking process, which includes empathizing, defining, ideating, prototyping, and testing, was used to generate creative ideas based on user experiences and identified problems with the Attendance Module. The outcome of this research is a prototype of the Attendance Module interface design, which was tested and received positive feedback from 92% of the 5,000 respondents who participated in the questionnaire. This indicates that the prototype design successfully addressed user needs.