Smart Process Modeling for Smart City Operations

There is a strong desire from governments worldwide to digitalize their processes and to provide them for their citizens in an online format. Especially in the last view years, the SARS-COV-2 pandemic has amplified this desire, as during lock downs people were unable to visit their local government building. While there is a strong desire, some countries have struggled to provide online services to their citizens. Especially on the regional and local community level, the German government structures are just starting out to implement these processes. As these processes tend to become quite complex, this paper proposes to use adaptive process models in order make the process more clear for the ordinary citizen. To this case a short prototype on how an adaptive process model can be realized for applying for a building permit. This prototype uses a set of parameters to modify BPMN models in order to extract variants. The prototype is realized with the ADAMO Modeling tool.