Leveraging AI and NLP in Chatbot Development: An Experimental Study

In the current era of chatbots, this research delves into the advancements in AI chatbots, drawing on artificial intelligence (AI) and natural language processing (NLP) techniques to mimic human-like conversations. A particular focus is given to the potential of chatbots in facilitating multitasking dialogues, offering emotional support, and addressing complex subject matter, all the while respecting user privacy and trust. The implemented chatbot model is trained on a neural network, using Keras and TensorFlow libraries. This model’s performance indicates a considerable dependence on the dataset’s size, with larger datasets leading to better outcomes by providing more extensive language usage and context examples. Additionally, we also analyze the effect of varying architectures and hyperparameters on chatbot performance. The significance of localizing chatbots to adapt to different languages and cultures is also highlighted. While promising, the study identifies areas of improvement, suggesting future research directions in enhancing language capture techniques, expanding training datasets, and integrating emotional intelligence within chatbot systems.