Emotion Classification Through Speech Data Analysis

Good quality healthcare services require effective communication between the patient and the healthcare provider. This work will help improve the areas of healthcare systems automation and optimization by applying Speech Emotion Recognition (SER) in health consultations to prevent miscommunication between patients and healthcare providers. Crowd-Sourced Emotional Multimodal Actors Dataset (CREMA-D) was used to compare the performances of different machine learning models in classifying emotions. Before feeding the raw dataset to the models, exploratory data analysis was done to determine features that should be considered for future analysis. Our results showed that depending on the emotion, there are some syllables in the text that were emphasized or took time to be pronounced by the speaker. After data analysis, the dataset was fed into different models and determined that the Support Vector Machine (SVM) is a machine-learning model for SER.