Research on Service System for Intelligent Traditional Chinese Medicine Decocting Machine based on KANO model

In order to reasonably meet the target users' needs for convenient and scientific experience in the decoction process of traditional Chinese medicine, the service pain points and user needs in the decoction process of traditional Chinese medicine are analyzed through the KANO model combined with related methods of service design. Use user journey maps, questionnaire surveys, etc. to collect user needs and then classify them, design and distribute KANO questionnaires, analyze and count the attribute categories of each demand, and calculate the sensitivity of each demand through the Better-Worse four-quadrant scatter diagram, extract The real needs of the target group for the product. Based on this, design an intelligent traditional Chinese medicine decoction machine, and build a related service system. Practice has shown that the design of intelligent Chinese medicine decoction machine service system based on the KANO model can effectively improve the user's experience of Chinese medicine decoction, and has positive guiding significance for the design of related intelligent product service systems.