E-Learning and Organizational Support: Investigation of Quality and Behavior

Technology plays an important part in enhancing the educational experience, with e-learning emerging as the most common approach utilized. The assessment of technology’s effectiveness in educational settings requires the fulfillment of user satisfaction, particularly from the perspective of the student. The objective of this research is to investigate models that can effectively facilitate user pleasure, as indicated by the problems identified. The study was conducted on a sample of students who demonstrated a high level of self-directed learning ability in the context of e-Learning. A total of 378 students participated in the collection of their data by using a quantitative questionnaire. Research is conducted by the utilization of model testing and analysis grounded in research hypotheses. The study’s findings validate the significance of organizational support from the university in regard to its influence on students’ opinion of usefulness, e-learning quality, and user satisfaction. However, it is important to note that there exists a negative correlation between the quality of e-learning and satisfaction among students, indicating that an inadequate e-learning experience fails to produce favorable outcomes. The analysis of the importance-performance map reveals that e-learning is perceived as suboptimally constructed inside the university context. The research findings highlight the significance of user satisfaction facilitated by organizational support, specifically within the context of a university. The readiness of the university has become important in order to cultivate an enhanced system of learning. The successful integration of technology within a university setting is dependent upon the level of readiness of the institution’s infrastructure.