A Conceptual Framework of a High-Performance Digital Education Organization

Digital technology and the current crisis strongly influence all sectors and organizations, especially educational organizations or institutions that must improve all areas within their organization to manage such changes. Digital transformation is an effective process that will help to promote organizational management by integrating digital technology to support operations throughout all sectors to become a high-performance digital education organization. The purpose of this research consists of two phases: Phase 1 Synthesize the components of a high-performance digital education organization; Step 1 Synthesize the digital transformation framework for a high-performance digital education organization; Step 2 Study the components of a high-performance digital education organization, and Step 3 Synthesize the high-performance digital education organization framework. Phase 2 Develop the conceptual framework of a high-performance digital education organization. The results revealed that the digital transformation framework for a high-performance digital education organization consists of five components: (1) Digital strategy, (2) Digital workflow, (3) Digital manpower, (4) Digital organizational culture, and (5) Digital technology. The high-performance digital education organization framework consists of seven components: (1) Leadership, (2) Strategic Planning, (3) People Centric Services, (4) Knowledge Management, (5) Human Resources Management, (6) Process Management, and (7) Results.