Business Process Digitalization on Authentic Culinary Palembang

Micro, small and medium enterprises (MSMEs) contributed 60.34% to Indonesia's economic growth where the number reached 93.4% with a labor absorption rate of 97.22%. The large level of labor absorption indicates that the MSME sector is one of the foundations of economic stability through labor-intensive populist economic activities. Furthermore, the Ministry of Cooperatives and Small and Medium Enterprises announced that as many as 3.79 million micro, small and medium enterprises (MSMEs) have used information technology to digitize their businesses. This number is only around 8 percent of the total MSMEs in Indonesia, namely 59.2 million. In the province of South Sumatra there are 75,569 MSMEs and only 9,114 or 12% of MSMEs use the internet to support their business digital business processes. Therefore, this study aims to design and build an information system to support digital business processes in village SMEs. Research data were obtained from surveys, interviews and FGDs with MSMEs, the government, industry associations, and MSME sector experts. While secondary data will be obtained through interviews, UMKM and village profiles, the Central Bureau of Statistics. The research sample was obtained from the village MSME population which has superior products in several districts of South Sumatra province. The results of this research investigation are used to assist MSMEs in improving service to the level of international fast-food restaurants.