Influence of the Support Team Management Model on the Order Fulfillment by IT Company

A combined model for managing the support team of order fulfillment by IT company is proposed, in which preliminary typification of requests is carried out and, accordingly, the execution of tasks is accelerated; a fuzzy estimation system of the support team's influence on the fulfillment of customer orders has been built. Research results can be successfully applied to effectively manage support teams in IT companies when serving customers and solving incoming requests.