Gamification Project to Receive Continuous Feedback in the Context of the Evolution of Public Service for Lawyers

Contribution: The main contribution presented by this work was proposing a method for building gamification projects that can be replicated in teaching applied computing, developing new software solutions, or creating gamification projects for other areas. The exposed methodology not only proposes a solution to engage people in favor of learning objectives effectively but also presents two distinct gamification approaches using the same framework that can be used separately or together depending on the complexity of the application scenario. The implementation of this methodology can contribute to the advancement of knowledge in the field of gamification and motivation, enabling future studies to analyze the effectiveness of the proposed techniques and improve engagement strategies. Background: There are various contexts in which spontaneous user action is necessary or desirable, such as exercising the right to vote in a democracy or attending an algebra class. In both cases, motivation can be crucial in how an individual engages in these activities. Self-determination theory suggests that both extrinsic and intrinsic motivation can promote such engagement. Gamification, through motivational elements known as game techniques, allows for creating an immersive environment for specific activities. The focus is on adapting the approach to achieve a goal that is aligned with the motivational and behavioral profile of the participants. Intended outcomes: This approach was employed in a real-life case to propose a gamification solution that motivates participating lawyers in trial sessions of a Brazilian higher court to provide spontaneous, contextualized, neutral, and frequent feedback. Application design: This work proposes the development of a gamification project by merging two assessments based on the Octalysis gamification framework: one to identify motivation techniques based on expert opinions in the field of study and another to identify motivation techniques by mapping the motivational factors of the participant persona using self-determination theory. The final gamification project is the proposal of Octalysis techniques for each core driver resulting from the merging of the assessments. Findings: The proposed gamification project resulted in 16 techniques distributed among 7 core drivers of the Octalysis framework. At the end of the project, the techniques to be used in the gamification design are presented. The proposed approach, based on merging assessments and applying the Octalysis framework, can be applied in different contexts and activities, always to increase engagement and motivation among the individuals involved.