Implementation of a Web System Using the Design Thinking Methodology to Enhance Administrative Management at Centro de Investigación, Innovación y Desarrollo del Aprendizaje (CIIDEA) in 2023

Administrative management in educational centers in Ecuador and Colombia faces challenges in aligning with regulations and the non-use of digital tools. In Peru, the COVID-19 pandemic has further exacerbated these issues, making it difficult for educational centers to transition to digital technologies. However, this research aims to improve administrative management at the Center for Research, Innovation and Development of Learning (CIIDEA), an institution that offers graduate programs for educators and has problems adapting to digital tools. The user-centered development methodology used is Design Thinking and involves five phases: empathize, define, ideate, prototype, and test. The results, based on the administrative management indicators used in this study, show that the resource planning compliance rate improved by 38.15%, the efficiency in the allocation of financial resources improved from 0 to 91.62% and the student cost decreased from S/. 35.50 to S/. 24.61 (Peruvian sol currency). These results demonstrate improvements in resource planning compliance rate, financial resource allocation efficiency, and student costs, indicating that developing a project focused on information technologies and user-centered is both feasible and enhances the user experience. Finally, the project’s success is attributed to the positive user experience of those using the implemented technological solutions.