Assessment of Society Based on the Analysis of the Behavior of Citizens on the Platform of Electronic Demography

Due to the fact that documents collected in various registries (medical certificates, court documents, fines, tax payments, etc.) as well as demographic indicators create big data, it is impossible today to determine human behavior by conventional statistical or empirical methods. The proposed approach to assessing the behavior of citizens on the e-demography platform consists of five steps: a collection of documents, data pre-processing, description of the data, clustering of documents, and assessment of the behavior of citizens by conducting sentiment analysis. Such an approach can be critical in studying society, identifying social and economic problems, and ensuring transparency of relations between citizens and authorities in the e-government environment.